Our support team is available to help with account-related enquiries, verification and technical concerns. Whether you need assistance with deposits, withdrawals or general feedback, our trained agents will guide you through the process and, where appropriate, involve our authorised compliance or responsible gambling centre. We aim to respond promptly and will do our best to resolve matters in your favour or point you to the correct external organisation if specialist help is needed.
| Department | Contact |
|---|---|
| Customer support (email) | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 3854 2791 |
| Working hours | Mon-Fri, 09:00-18:00 |
For security or payments queries, please have your account ID ready so our team can help faster. We also provide a self-help centre with answers to common questions, tutorials for mobile registration and clear guidance on acceptable verification documents. If you prefer, request a callback and a member of staff will be in touch to assist further.
For detailed requests, account issues or to send documents, email is the preferred contact method: [email protected]. Please include a clear subject line, your account ID and up-to-date contact details so we can process your request quickly. For security, do not send sensitive information unless our support team asks for it; providing full details upfront avoids unnecessary delays.
Our support team answers most enquiries within one business day. For simple account or payment questions you can expect a reply quickly, while more complex issues such as KYC checks, detailed account investigations or withdrawal disputes may take longer depending on the case. If we need extra information we will keep you updated until the matter is resolved.
We'd love to hear your feedback, suggestions or ideas to make the site better. Please send comments via live chat, support email or the feedback form and our team will review them carefully. We read every submission and use what we learn to improve site features, promotions and the overall user experience. Your input really helps shape future updates.
